Return & Refund Policy

This Return and Refund Policy applies to purchases of physical products made through our website.

1. Return Request Period

Unless a different period is stated on the product page, customers may request an eligible return within 7 calendar days after receiving the order.

A return request must be submitted within the stated period. Submitting a request does not automatically mean that the return has been approved.

2. Return Eligibility

To qualify for a return, the product should:

• Be unused or only reasonably inspected
• Be in its original condition
• Include its original packaging
• Include labels, manuals, accessories and components
• Include promotional items and free gifts supplied with the order
• Be supported by proof of purchase or an order number

A return may be rejected or reduced in value if the product has been:

• Used beyond reasonable inspection
• Damaged through misuse or improper handling
• Modified, altered or repaired without authorisation
• Returned incomplete
• Returned in a materially different condition

3. Damaged, Defective or Incorrect Products

Customers should contact us promptly if a product is:

• Damaged during delivery
• Defective
• Incomplete
• Incorrectly supplied
• Materially different from its description

Customers may be asked to provide:

• The order number
• A description of the issue
• Clear photos or videos
• Photos of the packaging
• Photos of the shipping label
• Any relevant serial number or product label

Customers should keep the product and all original packaging until the request has been reviewed.

Where a claim is approved, an appropriate remedy may include:

• Repair
• Replacement
• Exchange
• Store credit
• Partial refund
• Full refund

The remedy will depend on the nature of the issue, product availability and applicable consumer rights.

4. Change-of-Mind Returns

Change-of-mind returns may be accepted where the product meets all return conditions.

Examples include ordering the wrong size, colour, model or quantity where the product supplied matches the order.

For an approved change-of-mind return:

• The customer is responsible for return shipping costs
• Original shipping fees are generally not refundable
• The product must be returned in resalable condition
• Any price difference for an exchange must be paid or refunded

Change-of-mind returns may not be available for products clearly marked as non-returnable where this is lawful.

5. Non-Returnable Products

Certain products may not be accepted for change-of-mind returns because of their nature, condition or safety requirements.

The applicable restriction should be displayed on the relevant product page before purchase.

This restriction does not remove any legal right relating to products that are defective, damaged, incorrectly supplied or not as described.

6. Return Process

Customers must contact us through the contact details provided on the website before sending a product back.

The return request should include:

• Order number
• Product involved
• Reason for return
• Supporting photos or videos where applicable
• Preferred resolution

Return instructions will be provided after the request has been reviewed.

Products sent without approval or without following the return instructions may be delayed, refused or returned to the customer.

7. Return Shipping

Where the return is caused by our error or an approved product defect, we may:

• Arrange collection
• Provide a return label
• Reimburse reasonable return shipping costs
• Give other return instructions

For change-of-mind returns, the customer is responsible for return shipping.

Customers should pack the product securely and use a trackable delivery service. We are not responsible for products lost or damaged while being returned because of inadequate packaging or the customer’s selected delivery service.

8. Inspection

Returned products will be inspected after they are received.

The inspection may consider:

• Product condition
• Signs of use
• Missing packaging or components
• Serial numbers
• Accessories and free gifts
• The reason for return
• Supporting evidence

Customers will be informed of the outcome after the inspection has been completed.

9. Refunds

Approved refunds will normally be initiated within 7 to 14 business days after the returned product has been received and inspected.

Refunds will usually be made through the original payment method.

The time required for the refund to appear may depend on the bank, card issuer, payment gateway or financial-service provider.

10. Shipping Fee Refunds

Original shipping fees are generally not refundable for change-of-mind returns.

Shipping fees may be refunded where:

• The wrong product was supplied
• The product was damaged or defective
• The order could not be fulfilled
• The refund is otherwise required by law

11. Partial Refunds

A partial refund may be offered where:

• Only part of an order is affected
• The customer agrees to keep a product with a minor issue
• A returned product has reduced value because of customer handling
• Parts, packaging, accessories or free gifts are missing

Any deduction will be reasonable and based on the condition or missing value.

12. Exchanges and Replacements

Exchanges and replacements are subject to stock availability.

Where the requested product is unavailable, we may offer:

• A similar product
• Store credit
• A partial refund
• A full refund

Customers will be informed where an additional payment or refund is required because of a price difference.

13. Cancellations

Customers may request cancellation before an order has been processed or shipped.

Cancellation cannot be guaranteed once:

• Packing has begun
• A shipping label has been created
• The order has been handed to the courier
• The product has been specially prepared

Where cancellation is no longer possible, the customer may request a return after delivery, subject to this policy.

14. Seller-Initiated Cancellations

We may cancel an order because of:

• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Suspected fraud
• Quantity restrictions
• Delivery limitations
• Circumstances preventing fulfilment

Where payment has been collected for a cancelled order, the affected amount will be refunded.

15. Warranty Claims

Products covered by a seller or manufacturer warranty may be subject to separate warranty procedures.

Customers may be required to provide:

• Proof of purchase
• Product serial number
• Photos or videos
• A description of the fault
• Warranty documentation

Warranty procedures do not remove any consumer rights that cannot lawfully be excluded.

16. Abuse of the Returns Process

We may reject a request or restrict future transactions where there is reasonable evidence of:

• Fraud
• Product swapping
• False claims
• Repeated misuse of the return process
• Deliberate product damage
• Return of a different product
• Manipulation of promotional benefits

This does not prevent customers from exercising genuine legal rights.

17. Consumer Rights

Nothing in this policy excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Malaysian law.

18. Contact

Return, refund, exchange and warranty requests may be submitted through the contact details provided on the website.