Terms & Conditions

These Checkout Terms and Conditions apply whenever a customer submits an order through the website.

By selecting the acceptance checkbox and placing an order, the customer confirms that these terms and the websiteā€™s published policies have been read, understood and accepted.

1. Order Details

Before placing an order, the customer confirms that the following details have been checked and are accurate:

  • Products selected
  • Product variation or model
  • Quantity
  • Price
  • Discounts
  • Shipping method
  • Delivery address
  • Recipient details
  • Contact information
  • Total amount payable

The customer is responsible for correcting errors before submitting the order.

2. Product Selection

The customer confirms that the product description, specifications, dimensions, colours, compatibility details and other relevant information have been reviewed before purchase.

Reasonable differences may occur because of screen settings, photography, packaging updates, manufacturing batches or measurement methods.

3. Prices and Charges

Prices are displayed in Malaysian Ringgit unless otherwise stated.

The customer will be shown the product price, shipping fee, applicable discounts and total amount before placing the order.

We may correct obvious pricing, description, promotional or calculation errors.

Where an error affects an order, we may contact the customer, request confirmation, cancel the affected item or issue a refund.

4. Payment Authorisation

By submitting payment, the customer confirms that:

  • The selected payment method is authorised
  • Payment information is accurate
  • Sufficient funds or credit are available
  • The transaction is not fraudulent or unlawful

Payments may be processed by third-party payment providers.

An order may be delayed or cancelled if payment is rejected, reversed, unverified or flagged for review.

5. Order Acknowledgement and Acceptance

An order acknowledgement confirms that the order has been received. It does not necessarily mean that the order has been accepted.

Acceptance may occur when:

  • Payment is confirmed
  • The order enters processing
  • Acceptance is communicated
  • The products are dispatched

We may reject or cancel an order because of product unavailability, payment failure, pricing errors, quantity restrictions, delivery limitations, suspected fraud or circumstances preventing fulfilment.

Payments collected for cancelled products will be refunded.

6. Stock Availability

Products are subject to availability.

Items placed in a shopping cart are not reserved until the order is accepted.

Where a product becomes unavailable, we may offer an alternative, partial fulfilment, store credit or refund.

7. Order Changes and Cancellations

Customers should contact us immediately to request a change or cancellation.

Changes or cancellations cannot be guaranteed after:

  • Processing has begun
  • Packing has begun
  • A shipping label has been created
  • The order has been dispatched

Where cancellation is no longer possible, the customer may submit a return request after delivery, subject to the Return and Refund Policy.

8. Delivery Information

The customer confirms that the recipientā€™s name, telephone number, address, unit number, postcode and state are correct.

Additional delivery charges may apply where a parcel is returned because of:

  • Incorrect or incomplete information
  • Unsuccessful delivery attempts
  • Failure to collect the parcel
  • Refusal to accept delivery without a valid reason

9. Shipping and Delivery

Orders are processed and delivered according to the Shipping Policy.

Delivery dates and times are estimates unless expressly guaranteed.

Delays may occur because of courier operations, weather, public holidays, festive seasons, high order volumes or circumstances outside our reasonable control.

10. Receiving the Order

Customers should inspect the parcel and products as soon as reasonably possible after delivery.

Problems involving damaged, defective, missing or incorrect products should be reported promptly with the order number and reasonable supporting evidence.

Customers should retain the product, accessories and packaging until the request has been reviewed.

11. Returns and Refunds

Returns, refunds, replacements, repairs and exchanges are governed by the Return and Refund Policy and applicable Malaysian law.

Submitting a request does not automatically guarantee approval. Each request may be reviewed based on the circumstances, evidence and product condition.

12. Promotions

Promotions, discount codes, vouchers and free gifts may have separate conditions.

Unless otherwise stated, promotions cannot be:

  • Combined
  • Exchanged for cash
  • Applied after checkout
  • Transferred
  • Reused beyond the stated limit

Promotions affected by error, manipulation or misuse may be withdrawn or cancelled.

13. Personal Data

The customer agrees that personal data provided during checkout may be processed to:

  • Verify payment
  • Process and fulfil the order
  • Arrange delivery
  • Provide tracking updates
  • Handle returns and refunds
  • Prevent fraud
  • Provide customer support
  • Comply with legal obligations

Personal data will be handled according to the Privacy Policy.

14. Electronic Communications

The customer agrees to receive transactional communications relating to:

  • Order confirmation
  • Payment
  • Processing
  • Delivery
  • Tracking
  • Returns
  • Refunds
  • Customer support
  • Security

These communications may be sent even where the customer has opted out of promotional marketing.

15. Consumer Rights

Nothing in these Checkout Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Malaysian law.